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PART 1 – IDENTIFICATION AND DESCRIPTION OF THE CASE

EU practice award - Ambtenaar 2.0 werkplaats IMPORTANT NOTE
You are strongly advised to read the Guidance Notes for Submission before you submit your case to the European eGovernment Awards 2009.

The submission process consists of two parts. It is important to complete both parts in full since both include essential information for the evaluation process:

Part 1 - Identification and description of the case
Part 2 - Specific questions for the European eGovernment Awards 2009

All of the questions in PART 1 and PART 2 must therefore be answered in full, and as much relevant information as possible should be provided, especially in those fields in which open descriptions are required. Empty fields or incomplete information in Part 1 or Part 2 of the submission form may lead to disqualification of the application in the eligibility check phase.

After submission, you will receive a confirmation e-mail with a registration number. If you do not receive the confirmation e-mail, please contact the Awards Helpdesk for clarification, as your submission may not have been processed.

Please complete the submission form in English. Please note that the number of characters for some sections is limited.
Monique en Davied, Bob heeft toevoegingen in rood gedaan.


1 - Name of the case: Civil Servant 2.0 discusses the effect of web 2.0 on government
Please provide a name for your case. Max. 65 characters (10 words)

2 - Acronym of the case : CS20 Civil Servant 2.0
Please provide an acronym for your case
http://www.epractice.eu/cases/
3 - Case presentation URL: http://www.ambtenaar20.nl of zetten we hier de http://ambtenaar20.wetpaint.com/page/About+Civil+Servant+2.0/
Ik zou opteren voor de eerste...To set your custom URL, it must contain 3-20 alphanumeric characters. Please do not use spaces, symbols or special characters. Ideally, you should use your project acronym.
4 - Case logo: <trap logo> uploaden
New Upload:
Maximum Filesize: 120 KB
Allowed Extensions: jpg gif png
Must be a JPEG, PNG or GIF image
Please upload a logo or picture representing your case.
5 - Case website address: http://www.ambtenaar20.nl
Please provide the website relevant to your case. If you do not yet have a website, please provide the best possible alternative, or the website of the mother institution.
6 - Type of initiative: Network, Strategic initiative, Promotion/awareness, Peer discussions, Learning
Project or service Network Strategic initiative Award scheme Promotion/awareness campaign Other
Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection.
7 - Country of the case: Netherlands
- Albania- Austria- Belgium- Bosnia and Herzegovina- Bulgaria- Croatia- Cyprus- Czech Republic- Denmark- Estonia- Finland- France- FYR of Macedonia- Germany- Greece- Hungary- Iceland- Ireland- Italy- Latvia- Liechtenstein- Lithuania- Luxembourg- Malta- Montenegro- Netherlands- Norway- Poland- Portugal- Romania- Serbia- Slovakia- Slovenia- Spain- Sweden- Switzerland- Turkey- United Kingdom- Other european countries- Pan european- EU Institutions- International Organizations- Africa- Asia- Central and South America- North America- Oceania
Please identify the country of origin of your case. Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection.
8 - City/region: National
Please identify the city or region of your case.
9 - Start date - end date <wat doen we hiermee? Is niet echt een project maar meer proces>< Gekeken naar de "Submission criteria" denk ik dat het slim is om een met start en einddatum voor het projectdoel te hebben. In het document wordt uitgegaan van een quantificeerbaar einddoel m.i. Voorstel voor einddatum moet zijn eind 2011?
>
Please provide the start and end date of your case. Empty 'To date' values will use the 'From date' values.
9 - Start date - End date
From
<January 2008> MarAprMayJunJulAugSepOctNovDec
Year:
2008
To
Dec
Year: 1989199019911992199319941995199619971998199920002001200220032004200520062007200820092010201120122013201420152016201720182019
ongoing:
ongoing
Please provide the start and end date of your case.
10 - Date on which the case became operational: March 2008
Month: JanFebMarAprMayJunJulAugSepOctNovDec
Year: 1989199019911992199319941995199619971998199920002001200220032004200520062007200820092010201120122013201420152016201720182019
When the case became/becomes operational. This can be the same as the start date.
11 - Case abstract:
<welke video's zijn interessant? Bijv. Open Koffie? Hebben we ook presentaties?>

< Onderstaand de tekst, ik heb uit de originele tekst de clutter van links weggelaten, lijkt me niet bijdragen aan less is more. Ondanks dat Davied de motor is, heb ik bij eerdere inschrijvingen bij EU activities altijd het advies gekregen geen individuen te noemen. Jullie mening?>
Civil Servant 2.0 is a platform and network for civil servants and civilians to discuss the effect that web 2.0 has on government and the public sector. The changes that web 2.0 brings will not only affect the relationship between citizens and government, but also the internal structure of governmental organizations and the way civil servants work.

The role of the Civil Servant 2.0 platform and network is to create awareness and alert civil servants to these changes and possibilities, to discuss them and to stimulate pilot experiments in order to implement the ideas. By sharing these experiences and supporting initiatives we hope to improve the successive workings and the work of the Dutch government. The ultimate goal is to optimize (online) public service for Dutch society.

Civil Servant 2.0 is mostly run on a voluntary basis by civil servants and others who are committed to improving government with the tools and mindset of web 2.0. For this we make use of free online software to share knowledge and ideas and collaborate on new plans.

List of activities:


To learn more about Civil Servant 2.0 please read about several of our activities below. Links to the different activities are provided at the end of each line. The Dutch sites have been translated into English by Google Translate (http://translate.google.com):

  • Web log: The blog site publishes articles from several bloggers about government 2.0, about projects and experiments in governmental organizations and about new plans and activities: see http://english.ambtenaar20.nl.
  • Network: A networking site was launched in June 2008. Currently about 800 members from different organizations are able to connect and share knowledge and experiences: see http://network.ambtenaar20.nl.
  • Book: In addition to the website, Civil Servant 2.0 has published a book which is freely available online and in print. This book explains web 2.0 and its consequences for governmental organizations and civil servants, but also gives practical advice in using web 2.0 effectively and safely: see http://book.ambtenaar20.nl.
  • Education: Empowering civil servants in using web 2.0 starts with educating them. Therefore we give classes on the impact of web 2.0 and on which tools to use to enhance the way civil servants work: see http://classes.ambtenaar20.nl.
  • Speakers: Civil Servant 2.0 has also founded a speakers academy that gives inspirational speeches for (local) governmental organizations: see http://speakers.ambtenaar20.nl.
  • Meetings: We also organize biweekly meetings with guest speakers called Open Coffee. These gatherings are publicly accessible: see http://opencoffee.ambtenaar20.nl.
  • Tips: We are currently working on a service which regularly publishes tips and tricks for civil servants to use web 2.0 to work more efficiently and effectively. This way the members of the Civil Servant 2.0 network can teach one another: see http://tips.ambtenaar20.nl (work in progress, Dutch site).

Who participate in Civil Servant 2.0?


Although Civil Servant 2.0 was initiated by the Dutch ministry of Agriculture, Nature and Food Quality, currently people from a number of governmental organizations and civilians participate in maintaining and improving the internet sites and services. The initiative has no budget and relies on the support of its network to remain active and grow. This is done using free online tools to stay in contact, collaborate on new activities and find new contributors. Civil Servant 2.0 is currently in the process of becoming an independent foundation in order to be able to receive donations and to broaden its activities.


Reasons for starting Civil Servant 2.0


March 2008, the Dutch ministry of Agriculture, Nature and Food Quality decided to start a research project called Civil Servant 2.0 regarding the effect of web 2.0 on the ministry. In the spirit of web 2.0 the project manager started a public blog site to discuss developments and share knowledge. This site soon attracted civil servants from other national and local governmental institutions and became the focal point for discussing the future of government 2.0 in The Netherlands.

Besides doing research and exploring the possibilities of web 2.0 for government, the project focuses on educating civil servants in using internet tools and adapting to the mindset of a web 2.0 society. This will empower civil servants to work more efficiently and openly but also to cooperate more easily and interactively with other government officials and with civilians. This will lead to a government that is transparent, accessible and responsive.


Target group


Civil servants and civilians in the Netherlands who are interested in improving the work and workings of the Dutch government by using the possibilities and mindset of web 2.0. Further, because the site is in Dutch, we also have a number of Belgian members.


Technical requirements


No installation of extra software is needed, although the use of Firefox 3 or Microsoft Internet Explorer 7 or higher is advised for an optimal web experience.




Ik ben verschrikkelijk slecht in HTML, wellicht de submitter vragen dit te doen?

























































Please provide a brief abstract of the case. Max. 4,000 characters.
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12 - Case domain: eGovernment
eGovernmenteInclusioneHealth
Please identify your case domain. If this is a submission for the eGovernment Awards, please note that only eGovernment applications can be submitted and, therefore, the domain MUST be set to “eGovernment”.
13 - Topic: inclusive eGovernment, eIdentity......, eParticipation, Services for Business/Civilians, Multi-channel delivery, Open Source
Please identify your case topic. Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection. To select the topic(s) please select first the domain (question 12).
14 - Tags: Community, Government2.0, eParticipation
Please give three tags (keywords),separated by comma, that you feel best describe your case. These words will be used to find the case on the portal.
15 - Sector: Other? <The
Communication (infrastructure)Crime, Justice and LawCulture and MediaCustomsEducation, Science and ResearchElectricity/GasEmploymentEnvironmentFire ServicesHealthcareInternal marketLocal/Regional Community DevelopmentProcurementSocial SecuritySocial ServicesTaxTravel, Transports and MotoringWaterOther Social ServicesOther
Please identify the sector within which your case operates. Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection.
16 - Policy context and strategic framework: Iemand? Onderstaande tekst zou 'n herhaling zijn!)<Mijn voorstel onder de tekst>

Who participate in Civil Servant 2.0?


Although Civil Servant 2.0 was initiated by the Dutch ministry of Agriculture, Nature and Food Quality, currently people from a number of governmental organizations and civilians participate in maintaining and improving the internet sites and services. The initiative has no budget and relies on the support of its network to remain active and grow. This is done using free online tools to stay in contact, collaborate on new activities and find new contributors. Civil Servant 2.0 is currently in the process of becoming an independent foundation in order to be able to receive donations and to broaden its activities.

The initiative (allthough set forth by the Ministry of Agriculture, Nature and Food Quality) relies on it's open character in terms of contibutions from numerous governmental organizations, professionals within both public and private sector and last but not least the participation of civilians presenting themselves based on individual "special interests".

The collective of SC 2.0 initiaves relies on "the power of crowds" and "open environment". As a result, it's network growth is organic, establishes consistent widening variety of topics/discussion and a sustainable continous improvement in terms of the quality in content. This also leads to additional deepening and expansion of discussion and learning within the generic peer-group(s). As a result, the intensity of moderation and guidance on the online channels of the collective remains relatively limited leaving room for continuous development for/by core-contributors.

The network is solely powered by (free) online tools. They are applied to carry the generic network as well as the distribution of its content/output. Essentially, this leads to collaboration, new contributors/contributions and growth/convergence of individuals networks. Both in offline and online context.

The CS 2.0 network is transforming into an independant foundation to assure ongoing growth and facilitate the pursuit of increased monetary support and incentives.

Please describe briefly the context in which you operate (including EC policy, if applicable) and the local/national/European policy and/or strategic framework (if applicable). Max. 4,000 characters.
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17 - Target users or group: alle genoemde groepen (maw iedereen?) < Lijkt mij ook>
Please indicate the types of users your case addresses. Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection. To select "target users or group" please select first the domain (question 12).
18 - Description of target users or group: Civil servants and civilians in the Netherlands who are interested in /devoted to improving the work and workings of the Dutch government by using the possibilities and mindset of web 2.0. Further, because the site is in Dutch, we also have a number of Belgian members.
Please describe your target group and provide some information on size, composition and needs. Max. 4,000 characters.
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19 - Scope: National Bestaan er plannen om dit over de grenzen uit te rollen (hetzij door natives die geholpen door de A20 oprichters in Nederland in hun eigen land eenzelfde aanpak opzetten, dan zou vermelding wel een echte plus zijn
Cross-borderInternationalLocal (city or municipality)NationalPan-EuropeanRegional (sub-national)
Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection.
20 - Status: Operation Not applicable / Not availableResearchPilotImplementationOperationOn hold (not operating)Ended
Please select the current status/stage of your project. If this is a submission for the eGovernment Awards, please note that the case (including its website, e-services and solutions presented) MUST be in operation (i.e. plans, pilot projects, research projects and trials are not eligible).
21 - Language(s): Dutch
BosnianBulgarianCroatianCzechDanishDutchEnglishEstonianFinnishFrenchGermanGreekHungarianIcelandicIrishItalianLatvianLithuanianMacedonianMalteseNorwegianPolishPortugueseRomanianSerbianSign LanguageSlovakSlovenianSpanishSwedishTurkish
Please select the original language of your project. Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection.
Others:
22 - Type of service: Awareness-raising information, Participation
Not applicable/not availableAwareness-raising informationTraining and educationContent provisionIT infrastructures and productsParticipationInclusive services of general interestOther
23 - Overall implementation approach: Partnership (non-profit and private?)
Public administrationPrivate sectorNon-profit sectorPartnerships between administration and/or private sector and/or non-profit sector
Partnerships between administrations and/or private sector and/or non-profit sector.
24 - Description of the way you implement and manage your initiative: Misschien 'n verhaal over combinatie van diverse tools, wiki, twitter, ning, wordpress etc.?



























































Please explain the implementation and management approach followed, indicating the key components and success factors. Max. 4,000 characters.
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25 - Technology choice: Open Source software <Jammer dat Social Software/Media er niet bij zit, dat moeten we bij de volgende vraag even goedmaken.
Proprietary technologyStandards-based technologyMainly (or only) open standardsAccessibility-compliant (minimum WAI AA)Open source softwareNot applicable/not available
In most e-transformation projects, you make technical choices concerning the importance of interoperability and accessibility. Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection.
26 - Technology solution: ?? Is dit niet iets om met Jeroen "Guru" de Miranda op te nemen? Jeroen, zie je kans met mij morgen daar even over te bellen anders?



























































Explain the technological choices and the approach followed. Indicate the degree to which interoperability (semantic, organisational or technical), the use of standards and/or proprietary technology are important in your project. Max. 6,000 characters.
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27 - Funding source : Public funding? Public funding EUPublic funding nationalPublic funding regionalPublic funding localPrivate sectorCharity, voluntary contributions
Multiple choices are allowed. Press and hold down the Ctrl key to add choices to your selection or remove choices from the selection.
28 - Implementation cost (overall cost): Not applicable? Not applicable/not available€1-5,000€5-15,000€15-49,000€49-299,000€300-499,000€500-999,000€1,000,000-5,000,000€5,000,000-10,000,000Larger than €10,000,000
Please indicate the size of the project, estimating the resources spent on the case.
29 - Yearly cost: Not applicable? Ik zou voorstellen de laagste kostencategorie te nemen...
Not applicable / Not available€1-49,000€49-299,000€300-499,000€500-999,000€1,000,000-5,000,000€5,000,000-10,000,000Larger than €10,000,000
Please indicate the size of the project, estimating the resources spent on the case.
30 - Describe the main results, benefits and impacts (qualitative and quantitative) for all stakeholders involved:
Awareness in the complete government chain about the benefits of 2.0??? Een splitsing tussen impact op individu en organisatie maken lijkt me wel aardig idee en tot besluit de statistieken gebruiken om impact te benoemen op een maandelijkse basis? In het verhaal over technolgie dan ook LinkedIn opnemen. Elk lid van A20 zal door zijn LinkedIn ook nog eens een enorme extra groep bereiken.

Individual:

Raising awareness of benefits (and critical control points) of web 2.0 within the government chain.
Presents web 2.0 methods and tools as a novelty within a professional context.
Supports and stimulates transition to "ways of working"
Sets examples / Showreel for best-practice.
Offers platforms for collaboration.

Organizational:

Supports knowledge and understanding of web 2.0 within the government chain.
Knowledge portal for organizations.
Reference for best practices within colleague organizations.
Platform for the support of transition in organizational struture/processes.


























































You should mention issues such as impact, added value and results achieved and/or expected by your initiative, including user impact and user satisfaction. Max. 6,000 characters.
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31 - Return on investment: Not applicable/In time bridging the gap between government and civilians? (in time vervangen door continously??) Not applicable / Not available€1-5,000€5-15,000€15-49,000€49-299,000€300-499,000€500-999,000€1,000,000-5,000,000€5,000,000-10,000,000Larger than €10,000,000
Please estimate the direct savings that will result from the project over its total estimated duration. The savings should ideally benefit your organisation or users. We are aware that this is not an exact science; however, even if you are not certain, please try to make an educated guess.
In case you cannot provide an amount, please describe your return on investment:



























































32 - Track record of sharing: <Open Koffie bijeenkomsten?>

Moeilijk de vinger op te leggen maar volgens mij is alles "sharing"? Van geregisseerde bijenkomst tot online en offline ontmoeting. Hoe kun je dit goed benoemen?



























































Evaluate the potential for others to learn from your case and describe mechanisms for exchange, transfer and replication. Also, please specify whether you have shared this case or project with others (peers, public sector actors, such as governments, etc.) and the results. Max. 4,000 characters.
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33 - Lessons learnt:
Kan ik de vinger niet opleggen. Ben ook te kort bij a20 betrokken om daar zinnige dingen over te zeggen.



























































Describe the THREE main lessons learnt from your case. Min. 100 characters; max. 4,000 characters.
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Adobe Portable Document Format EU ePractice Award 2.pdf (Adobe Portable Document Format - 85k)
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